This online programme will help you gain the skills and confidence to handle difficult conversations in the workplace which leave the relationship with the other person intact.
At the end of this programme you will appreciate:
- The importance of understanding before you offer any solution
- How to ask questions that get under the skin of the matter
- The importance of listening very carefully
- How to match your tone with that of the other person
- The importance of natural body language
- Why an apology is very powerful
- How to get the other person talking
- How to appear relaxed and natural whatever the circumstances
This online programme will help you gain the skills and confidence to handle difficult conversations in the workplace which leave the relationship with the other person intact.
At the end of this programme you will appreciate:
- The importance of understanding before you offer any solution
- How to ask questions that get under the skin of the matter
- The importance of listening very carefully
- How to match your tone with that of the other person
- The importance of natural body language
- Why an apology is very powerful
- How to get the other person talking
- How to appear relaxed and natural whatever the circumstances